Commercial Refrigerator Not Cooling: What to Record Before Service
A useful service request explains what changed, when it started and which part of the refrigerator is affected. Use this checklist for a reach-in cabinet, undercounter unit or refrigerated prep table.
1. Write down the reading and the time
Record the current display reading and time. Include the usual setting and any recent readings from the same point if available. Tell us whether the reading comes from the controller or a separate thermometer and where that thermometer sits.
Note if the change started after stocking, a busy shift, a power interruption or a defrost cycle. Keep the time of the first unusual reading separate from the time you noticed product warming.
2. Identify the section that runs warm
For an upright reach-in, note whether one door, shelf or all sections are affected. For a prep table, record whether the top rail, the lower cabinet or both run warm. For a display case, describe the location where you see the change.
3. Record other signs you can see safely
Photograph any visible alarm, code, standing water or ice without moving the unit or opening a panel. Describe changes in sound and whether a door no longer closes as usual. Follow your facility’s food safety procedures for stock.
Controls and messages vary by model. Use the exact text or code on the display and share it with the model number.
4. Find the model label and request service
If safely accessible, take a photo of the brand, model and serial label. Add the equipment ZIP, business name and on-site contact. For an insulated room staff walk into, use the walk-in cooler service instead.
An example note: “Reach-in refrigerator, ZIP 10001. Lower shelves warmed during the lunch shift. The display showed an alarm at 1:40 PM. Photo of the label available.”