Independent commercial ice machine service
Hoshizaki Ice Machine Repair in NYC
When a Hoshizaki ice machine stops making ice or starts producing less, start with the complete model number and the point where the cycle changes. Level takes on-site service requests for commercial Hoshizaki ice machines in listed ZIP codes.
- Service call
- $150
- Repair warranty
- 2 years
- Monday–Saturday
- 9 AM–7 PM ET
Equipment and setup
Identify your Hoshizaki ice machine
Share the full model from the nameplate, including the letters at the end. We confirm the work we can take on from the model, the symptom and the site details.
KM-301BWJ and model suffixes
The KM-301BWJ is a water-cooled crescent cuber with a built-in bin. The similarly named KM-301BAJ is air-cooled. Give us the complete model so we can identify the setup.
Undercounter or separate bin
Tell us whether the bin is part of the cabinet or the machine sits on a separate bin. For a separate dispenser, include its model and which part is affected.
Other Hoshizaki ice machines
Send the exact model, ice type and symptoms for scope confirmation. If you are unsure of the manufacturer, use the general commercial ice machine service page.
Before you call
What to record when the Hoshizaki stops making ice
Describe what you can see or hear during normal operation. Record the pattern before sending the service request.
The bin stays empty or output drops
Tell us if ice production stopped suddenly or fell over several shifts. Include whether the machine still starts a cycle.
Ice forms but does not drop
Note how far the cycle gets and whether the symptom repeats at the same point. Share the exact alert, if shown.
An alarm repeats
Record when the sound starts and the number and pattern of beeps if you can hear it clearly. Codes depend on the model.
Ice is in the bin but dispensing fails
Tell us whether the unit makes ice normally and whether a separate dispenser label is visible.
How to get service
How to request service
Send the full model and service ZIP
Include the reported symptom and a readable nameplate photo if the label is safely visible.
Confirm scope and availability
Tell us where the machine sits and who can provide access. Level is an independent service provider.
Discuss the proposed repair
The estimate depends on the assessment. If the unit may have manufacturer warranty coverage, contact Hoshizaki to confirm its process before arranging independent work.
Pricing
Service call and repair estimate
The service call fee is $150. The repair estimate depends on the assessment of your equipment and the work and parts it needs.
Ask what the visit covers when you schedule. If someone else needs to approve repairs, have their contact information ready.
Warranty
Two-year repair warranty
Level provides a two-year repair warranty. Ask how the warranty applies to your proposed repair and what to keep for a future warranty request.
NYC and nearby service ZIPs
Check your service ZIP
We visit equipment locations in listed ZIP codes across New York City and nearby parts of New York and New Jersey. Enter the ZIP where the equipment is installed, including any leading zero.
Hours: Monday–Saturday, 9 AM–7 PM ET.
Before you book
Frequently asked questions
What information do you need for a Hoshizaki KM-301BWJ that makes no ice?
Send the full model, service ZIP, whether the machine starts, and whether the display or alarm changes when the cycle stops.
Do you accept every Hoshizaki model?
We confirm work by the model and symptom. Send the full nameplate number and whether the issue affects production, the bin or the dispenser.
Is this an authorized Hoshizaki warranty service?
Level is an independent service provider. Contact Hoshizaki for its manufacturer warranty and authorized service process.
How much does the service call cost?
The service call fee is $150. The repair estimate depends on the assessment and work needed.
Related service: Commercial Ice Machine Repair · Commercial Equipment Brand Focus
Request service
Request a repair visit
Call Monday–Saturday, 9 AM–7 PM ET. If you request a call back, use a brief note with the unit, ZIP, and main symptom.
Have these details ready
- Business name and equipment ZIP
- Equipment type, brand and model, if available
- Main symptom and any error code
- On-site contact and any access instructions